Archive for the ‘Leadership’ category

Life Coach Lesson: Finding Value In Complaints

March 12th, 2013

ComplaintsThere is wisdom in turning a welcoming ear to complaints, in listening to negative comments – whether at home or in the workplace.  Why?  Because, like it or not, those complaints and grumblings are feedback, most probably based on a germ of truth and, certainly, they hold the seeds of a solution.

Listen carefully and objectively.  Your next big business-improvement or relationship enhancement idea could be dished out by a dissatisfied customer or friend, given to you by a grumbling employee or family member, or a complaining colleague or loved one.

As you listen, instead of responding defensively and justifying your actions or position, ask yourself:  what grain of truth is in his complaint?  What’s her dissatisfaction pointing out that I need to see more clearly and address constructively?

Don’t be put off by negative feedback.  Explore it.  You could unearth an idea, though yet disguised as a complaint, that just might enhance your profit picture and your life.

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Leadership Quality That Breeds Success

January 22nd, 2013

Leadership Quality That Breeds SuccessCharles, a senior-level coaching client, told me that early in his career, his mentor advised him to be smart enough to be humble, versus proving how smart he is.

No matter the job level of the person he’s interacting with, Charles’ mode of operation is always to be collegial and collaborative.

Here are the principles that guide his behavior and his leadership style:

  • He works with people versus them working for him.
  • He demonstrates respect for everyone’s point of view, even when he disagrees.
  • He looks to learn something from everyone, even if it’s simply what their interests and passions are.
  • To make space for others to share what they know, he often asks, “What do you think?”  “What does your experience say we should do in this case?”

Charles’ smart-enough-to-be-humble leadership style helps the people in his organization feel valued.  They’re also not afraid to be open and honest when interacting with him.  In today’s business climate, where innovation and creativity are required, keeping the lines of communication flowing is critical because you never know from where that next great business idea will come.

Are you smart enough to be humble?

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